Our Policies
Our new booking platform requires you pay a deposit with credit card to reserve your services with us. Your deposit will go towards your service appointment and in the event you have to cancel your deposit will transfer toward s next app
Cancellation Policy: If you need to change or cancel your appointment, please give us as much notice as possible. 48 hours in advance is required. Exceptions will be made for emergencies.
Changes can be made online up to 24 hours before your appointment, after which you will have to text us at 905-931-4311 so we can get the message on time.
Open Chair Policy: Can't get into your preferred stylist? Want to try someone else? Did your stylists pricing outgrow your budget? We would be happy to offer some advice and set you up!
Cell Phones: We want your salon experience to be an opportunity to relax, so we request that cell phones and other electronic devices be used with headphones, silenced or turned off so as not to disturb other guests.
Children: We love children! We even have some of our own! However, our relaxing salon ambiance is often a get-away (often for mom’s enjoying some time away from their little people), so we ask that you please arrange child-care outside the salon.
Product Guarantee: We 100% guarantee our retail product offerings at BRUSH If something isn't working for you, or you are having a reaction, please return within 15 days for exchange or refund. *Extension purchases are a final sale and are non-refundable*
Extension Policy: All extension services are final sale. All deposits or retainers are nonrefundable. Extension services canceled within 72 hours of scheduled session may result in a non-refundable retainer fee in order to rebook.
Service Adjustment Policy: We will always strive to offer our clients the highest level of customer satisfaction. If you are having challenges with your cut or colour, let us know within 3 days of your visit, and we are happy to adjust the issue within the limitations discussed in your consultation as there are no refunds on services.
Change of Heart Policy: We understand that sometimes a certain look just isn’t for you. If you change your mind, you must pay to have the service(s) redone. Redos are determined by the original stylist on a case-by-case basis within 7 days of the service.
Sick Policy: If you are feeling unwell, please reschedule your appointment. We will do our best to accommodate you once you are feeling better. If you arrive for your appointment with symptoms of illness you may be asked to reschedule and a cancellation fee may be charged.