With the rapidly changing situation surrounded by COVID-19 we feel that is it necessary to update the way we operate in order to put the health and safety of our staff and clients first.
We ask that you fill the Health Form 2 hours before your appointment .
Thank you for your trust and your continued support. I personally want to thank you in advance for your patience as we work through this. Please know that we have your best interest at heart and our number one priority is your safety and to continue serving you without compromising your experience.
Moving forward, it is mandatory that all appointments are scheduled ahead of time as we will no longer accept walk-ins. It is important for you to show up to your appointment on time. If you arrive early, please wait in your car or outside. Please try to keep your belongings to a minimal (ie, small purse, wallet and phone) and make sure to come alone.
We do ask if you live or work in the areas that are in lock down, that you contact the salon and reschedule any appointments until your area is out of lockdown.
Upon entry of BRUSH, please use the hand sanitizer provided. Make sure you are wearing a mask (there will be masks available for those who don’t have one) and wait for a staff member to take your temperature before we lead you to your chair. We are reducing contact as much as possible by not handshaking or hugging one another. I’m sure most of us have already adjusted to this new normal by now. We have also suspended beverage and magazine service for the time being.
We are operating at a maximum of 50% capacity with staggered shifts amongst our 4 team members at BRUSH. If you are feeling unwell, have recently traveled or have been in contact with someone infected with COVID-19 please stay home. We will be happy to reschedule you to another day. There will be a $2.00 COVID-19 applied to all transaction. This will help cover the cost of PPE for customers and staff.
Each hairstylist will only be booked with 1 client at a time. We will no longer book another service in between colour processing. This means fewer clients being serviced at any given time. We have a 3 client capacity in our salon so if you arrive early or are waiting for a friend/family who is being serviced, we kindly ask that you wait outside or in your vehicle.
Booking & Cancellation
A deposit of up to 50% of your service is required at the time of booking which will be processed securely over the phone or online. In the event that you need to cancel your appointment we ask that you give us a minimum of 48 hours notice of the appointment date. For lengthy colour job, we require 1 weeks notice in order to fill that time slot. If you do not provide us with ample notice your deposit will be forfeited and used to recover costs incurred by us in maintaining availability of our employees and resources.
We reserve the right to change the above terms at any time. No shows and last-minute cancellation will not be valid for a refund.
We urge everyone to complete their payment using debit or credit whenever possible. As part of our heightened cleaning routine, our machines, common surfaces, tools & equipment will be sanitized after each use. We will continue to work towards flatten the curve and preventing the spread of COVID-19 with the compliance of every client.
A 48 hours notice is required to reschedule without penalty. We value your time and we hope you value ours. If you decide to cancel your appointment prior to 48 hours, we can either transfer your deposit to a future booking at no charge or refund you the amount less a $3.00 processing fee.
By making an appointment with us, you have read and agreed to our new policies.
Thank you for your continued support!
Lisa and Team